NetSuite NetCRM

NetSuite NetCRM is a complete, front-office solution that integrates all of your customer-focused activities. With EC Consulting’ NetCRM solution, you have a powerful, easy-to-use toolkkit to manage your sales processes, customer service, marketing activities, and partner programs.

With one complete view of your customer, NetCRM allows you to close sales faster, upsell existing customers, and deliver better customer service. Your marketing team can better target your customers with campaigns and promotions based on their purchase histories, your sales team can recommend new products or services, and your customer support department can serve customers more effectively by reviewing their past support issues and complete billing history.

NetCRM seamlessly ties together customer-facing CRM applications with accounting, warehousing, and shipping applications to support your entire sales process. As a result, your departments can work collaboratively to serve customers better, increase customer satisfaction, and boost retention rates and repeat business.

NetCRM Benefits:

• Access a Single, Real-time View of the Customer

One common customer record provides lead source, purchase history, order status, and customer cases, allowing you to run a better business. Visibility for partners also supports a cohesive channel sales and service presence. Plus, an audit trail enables tracking of all phone, Web, e-mail, and in-person interactions with your customers.

• Order Management Spanning Contact to Contract to Cash

Marketing automation features allow you to track campaigns, deliver targeted e-mail, calculate return on investment (ROI), and provide real-time lead analysis. With automated Sales Force Automation (SFA) features, your sales staff can track leads as they become opportunities, enter sales orders, and provide post-sale support and follow-up.

• Leverage Customer Purchase Histories

With real-time visibility into sales conversions data, support issues, and marketing ROI, you’ll be able to make more insightful decisions and deliver superior service to your customers.

• Integrated Incentive Management

Integrated commissions motivate your sales force by providing representatives with real-time tracking of actual and projected commissions.

• Customize to Support Diverse Businesses via Click, Not Code

Advanced customization features in NetCRM allow for tailored workflow configuration and modular implementation, as well as business processes adapted to your vertical industry.

For more information please contact us.